Shipping policy
Shipping Policy
At Splaud, we aim to make your shopping experience as simple and transparent as possible. Please review our shipping information below before placing your order.
Order Processing
All orders are processed within 1–3 business days after your order has been successfully placed.
Orders are not normally processed on weekends or public holidays. Once your order has been processed and shipped, you will receive a confirmation email with tracking information, where available.
Shipping Times
After your order has been processed, estimated delivery typically takes:
7–12 business days
Please note that these are estimated delivery times. Delays may occasionally occur due to circumstances outside our normal control, such as carrier delays, customs procedures, public holidays, severe weather, or unusually high shipping volumes.
Where applicable, the delivery timeframe displayed and agreed at the time of purchase will apply. Under EU consumer rules, where no different delivery period has been agreed, goods must generally be delivered within 30 days.
Shipping Costs
Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase. You will not be charged shipping fees that were not disclosed before placing your order.
Order Tracking
When tracking is available, you will receive your tracking information by email once your order has been shipped.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at splaudstore@gmail.com. We will do our best to update the information before the order is dispatched, but we cannot guarantee that changes can be made once processing or shipping has begun.
Lost, Delayed or Damaged Orders
If your order has not arrived within the expected delivery period, please contact us at splaudstore@gmail.com so we can investigate the shipment.
Splaud remains responsible for the goods during delivery until they are received by you, except where the customer independently arranges and contracts a carrier not offered by us.
If an order is damaged during transportation, please contact us as soon as possible with your order details and supporting photographs so we can assist you.
Delivery Delays
If we are unable to deliver your order within the agreed delivery period, you may contact us to request delivery within an additional reasonable period.
If the order is still not delivered within that additional period, you may be entitled to cancel the contract and receive a refund in accordance with applicable consumer law. In certain circumstances where an agreed delivery date is essential, additional time may not be required.
Contact Us
For any questions regarding shipping or your order, please contact us:
Splaud
Email: splaudstore@gmail.com
Address: Carretera de Valls 2, 08710 Santa Margarida de Montbui, Barcelona, Spain
Phone: +34 676 548 950
Last updated: September 2026